FAQ
Your questions, answered.
At Tactical Titan Gear, we believe in total transparency and top-tier service. Below are answers to the most common questions we receive from our customers.
Ordering
How do I place an order?
Simply browse our product collections, click on the item you like, choose your options (if applicable), and click “Add to Cart.” You can check out securely using a credit/debit card or other accepted payment methods.
Is your website secure?
Yes. TacticalTitanGear.com uses industry-standard SSL encryption to protect your information. We never store your payment details.
Shipping & Delivery
How long does shipping take?
Most orders are delivered within 7–20 business days, depending on the item and destination. We source products directly from our trusted suppliers to offer the best prices.
How much does shipping cost?
We currently offer FREE standard shipping on all U.S. orders.
Where do you ship from?
We ship directly from vetted suppliers located in the U.S. and internationally. This helps us keep costs down and pass savings on to you.
Do you ship internationally?
At this time, we ship only within the United States. International shipping may become available in the future.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. If you didn’t receive one or have trouble tracking your order, contact us at info@tacticaltitangear.com.
Returns & Refunds
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and in sellable condition.
What if my item is damaged or defective?
We stand by our gear. If your item arrives damaged or not as described, email us within 7 days of delivery with photos and we’ll send a replacement or refund.
How long do refunds take?
Once your return is approved and received, refunds are processed within 3–7 business days back to your original payment method.
⚙️ Product Questions
Are your products tested for quality?
Yes — we only partner with suppliers whose gear meets our standards for durability, functionality, and reliability. Every item is vetted to ensure it performs in real-world conditions.
Do your tactical pens really work as glass breakers?
Yes. The pens feature tungsten steel tips designed for emergency glass breaking — ideal for auto safety, survival, and self-defense.
Are your products legal in all states?
Most of our products are legal across the U.S., but you are responsible for knowing your local laws — especially for items like tactical pens or self-defense tools.
Still Need Help?
No problem — we’re here for you.
Contact us at:
info@tacticaltitangear.com
866-427-4704
Monday–Friday, 9AM–5PM EST
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